Company:
Nationwide Employment Solutions
Location:
Columbus, Ohio
Salary: $26,000 -
$38,000
Category: Customer Service
Date Posted: 11/30/2009
Travel Required: 0%
Security Clearance: No
Work Type: Full-Time
Company Type: Private
Contact: Confidential
Serves customers by providing product and service information;
resolving product and service problems.
* Attracts potential customers by answering product and service
questions; suggesting information about other products and services.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customers
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
* Maintains financial accounts by processing customer adjustments.
* Recommends potential products or services to management by
collecting customer information and analyzing customer needs.
* Prepares product or service reports by collecting and analyzing
customer information.
* Contributes to team effort by accomplishing related results as
needed.
Job Requirements
Customer Service, Product Knowledge, Quality Focus, Problem
Solving, Market Knowledge, Documentation Skills, Listening, Phone
Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Job Benefits
* Comprehensive Medical, Dental, and Vision Plans
* 401(k) Retirement Plans
* College Savings Plan and Tuition Reimbursement
* Paid Time Off, Holidays, and Sick Days
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